Work Experience

Business Process Optimization

Between November of 2013 and November of 2014 I worked as a team lead on the Business Process Optimization team for Hudson Insurance Group in Atlanta, Georgia. The team, comprised of myself and four other individuals, was responsible for documenting and analyzing all current business processes and offering solutions to optimize production efficiency. My role included creating all outgoing communications from the team to the business, and overseeing the completion of a Standard Operating Procedure for the Personal Umbrella Underwriting Department. As the team leader, I planned and prepared all Business Process Optimization team events and meetings and assigned tasks to the team in our weekly Agile Scrum. I was also responsible for all of the team’s final deliverables and reported directly to the Program Manager of the Surety Underwriting IT Department. The image below depicts the kinds of process maps I created for Hudson. The content of the process map is an analysis of a rhetorical document that I created for one of my graduate courses.

Marketing

I have also previously worked as a marketing intern at both Clickberry Incorporated and the Ann Arbor Symphony Orchestra.

Clickberry Incorporated

As the Clickberry Marketing and Social Media Intern, I designed, directed, and completed two successful company sweepstakes and increased Clickberry’s Social Media following from 160 to 2,400 individuals in one month. The marketing campaigns also included creating a plethora of web advertisements in Adobe Photoshop and writing all of the copy for the marketing campaigns and the company advertisements. You can find Clickberry's website here

Ann Arbor Symphony Orchestra

While at the Ann Arbor Symphony Orchestra, I assisted the Marketing Director in all of the outgoing communications about upcoming concerts and community events. Additionally, I assisted with the creation of the 2017 seasonal Ann Arbor Symphony Orchestra program.